Charter of Victims’ Rights complaints

If a victim of violent crime feels as though their rights under the Charter of Victims’ Rights have not been upheld, they have the right to make a complaint.

A victim can choose to either:

• make a complaint to Victim Assist Queensland, or
• complain directly to the agency they feel has not upheld their rights.

A friend, family member or a support person can also make the complaint for the victim as long as they have their permission.

Effective complaint management provides valuable feedback and supports accessibility, accountability, and service improvement.

If your agency has obligations under the Charter, and a victim states to you that they would like to make a complaint relating to the Charter, you must advise them:

• how to make a Charter complaint against your agency, or
• refer them to Victim Assist Queensland if they would prefer to give their complaint with Victim Assist Queensland.

For more information, refer to Victims of Crime Assistance Act 2009.